Forms Help

Payment Error Status

We have detected your payment is in a status of Payment Error.  This occurs when the communication between the credit card payment system and our site has failed.

 

During our reconcilation process we check with our bank to determine if payment has been received.  If so your payment status will be progressed to Payment Received, alternatively if your payment is not with our bank your payment status will be reset to Payment Pending.

 

Please note in some circumstances it may take up to 2 days for this checking to be completed with our bank.